“We needed a Microsoft SQL based, Active Directory integrated Helpdesk to enable us to seamlessly implement a Helpdesk solution that would accept and adapt to our modus-operandi. We have offices in London, Southampton and Los Angeles and need to account for all aspects of support calls by agency and location.”

“The solution we were using “went under” so we looked at other systems but with no success, then NetSupport ServiceDesk was recommended to us.

NetSupport ServiceDesk has made reporting on Incidents easier and enabled us to report on each of our agencies, by type of call and load based on the Helpdesk user. Everything now runs smoothly – just the way we like it.

NetSupport ServiceDesk is a wonderful price of software that I recommended to our IT Management, I rate dealing with NetSupport at 110% - better than the rest!”

Norman Cave-Browne-Cave 
IT Manager

For further information, visit www.lawtoncommsgroup.com.