NetSupport enhances existing Help Desk offering to deliver greater enterprise integration and improved workflow efficiencies
Software developer, NetSupport Limited, are pleased to announce the availability of NetSupport DNA Helpdesk (version 2.7) including as standard; automated email processing and active directory support along with a fully enhanced user interface.
DNA Helpdesk now has the ability to integrate with a mail server enabling a more pro-active approach to dealing with customer communications. Incoming e-mails can now be routed automatically to a helpdesk operator based on pre-set rules. Supporting this, the escalation process for ‘open’ issues has also been dramatically modified including the ability to take into account helpdesk working hours and holidays.
NetSupport’s Head of Customer Support, Andy Gibbons commented: “In this release we’ve focused on those areas that can best help front-line support departments meet the servicing arrangements they have in place with their customers. By providing a mechanism to deal automatically with incoming e-mails twinned with changes to the way in which unresolved issues are escalated we feel that DNA Helpdesk will go a long way to help support operatives improve the level of service they provide to end-users. This release also builds on our commitment to apply ITIL best-practice standards throughout the solution.”
Among other notable enhancements in this release are a complete refresh of the user interface, the ability to update user details automatically from active directory and the option to store frequently used ticket searches.
For a full list of enhancements in DNA Helpdesk 2.7 and to download a fully functioning evaluation copy visit www.netsupportdna.com
About NetSupport Limited
With its Headquarters based in the UK, NetSupport specialises in the development and promotion of commercial software solutions to manage and support Local and Wide Area Computer Networks. Its flagship products are the highly successful NetSupport Manager Remote Control and PC Management application, NetSupport DNA, offering advanced Enterprise Asset Management, NetSupport School, the leading Interactive Classroom and Training Software solution and NetSupport Protect, its advanced Desktop Protection and Endpoint Security program.
NetSupport and its derivatives are sold worldwide and enjoy market-leading status in many countries. NetSupport is recognised as one of the fastest growing technology companies in the EU, consistently included within the Deloitte & Touche Fast 50 Awards (6 years running) and was recently voted the No 1 UK Technology Exporter (European Technology Forum).
For more information, visit www.netsupportsoftware.com
Press Contact: Mr Chris Lovesey
Email: c.lovesey@netsupportsoftware.com
For more information about NetSupport DNA, and to download a free trial copy, visit www.netsupportdna.com
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