LAST UPDATE: 06-05-08

This month from NetSupport Software,

NEW Desktop Alerting Solution - NetSupport Notify
PC Remote Control Software - NetSupport Manager
Desktop and Asset Management - NetSupport DNA
Web Based Helpdesk Solution - NetSupport DNA Helpdesk
On-Demand Remote Support and Customer Interaction - NetSupport 24-7
Classroom Instruction, Monitoring and Management - NetSupport School
Desktop Security, Lockdown and Restore - NetSupport Protect
Employee Profile - Jenni Hilton
Online Support and "My Support" Registration - Sign Up For Free
In the News - NetSupport In the News
Come and Meet The Team - NetSupport Out & About

Double Triumph For NetSupport At 2008 Network Computing Awards

The IT industry gathered at the Tower Hotel London on 13th March for the 2008 Network Computing Awards and it was a night of celebration for NetSupport. Short-listed for five awards, NetSupport came out on top in two of the evening's most keenly fought categories.

NetSupport Manager overcame strong competition to be named 'Software Product Of The Year' and NetSupport Protect was voted 'New Product Of The Year'.

Find out more about our Award Winnning Software.



Introducing the new addition to NetSupport's Product range - NetSupport Notify.

Building on the success of our market-leading classroom management solution, NetSupport School, and recently updated NetSupport Protect desktop security solution, NetSupport Notify has been produced to deliver a cost-effective, secure and powerful desktop notification and alerting solution for both school and corporate networks.

The philosophy behind NetSupport Notify is quite simple - namely to provide a method for delivering key information (notifications) to all desktop users across a LAN or WAN instantly. The beauty of NetSupport Notify is its ease of use, installation and ability to be deployed across any environment without the need for configuration changes to an existing network.

Cost effective and resiliant enterprise wide notification solutions

Click Here to find out more and to download a free 30-day trial.



"We use NetSupport Notify daily for our internal messages and critical alerts. It is a solid product that allows us to contact every employee immediately. It has become a great addition to our DRP"
Nic Peck, Information Technology Manager, Idaho State University Federal Credit Union

NetSupport Notify customers include:


NetSupport Manager - The market leader for PC Remote Control now offers full support for Windows, Linux, Mac, CE, Mobile and Windows Vista.

Network World magazine reviewed 9 of the leading Remote Control solutions this year before awarding NetSupport Manager 10 their 'Best of the Tests' award and an "exceptional" rating of 4.7 out of 5. To find out more, read the latest reviews and to download a free 30 day trial copy, please visit www.netsupportmanager.com

View a brief tour of NetSupport Manager 10 here.

You may have already invested time and money in a remote control suite that isn't meeting your expectations. So why not take a look at what NetSupport Manager has to offer you?

"NetSupport greatly increased our capability of offering an outstanding customer service to our customers. Solgenia delivers mission critical ERP and CRM applications and reducing the time of potential issues for our customers is a key part of our support service. With NetSupport, we can immediately check and remove any roadblock that our customer may face, without the need for our customer to change any setting in their network infrastructure of firewall security. NSM also improves the value of our support agreement and our managed customers are very satisfied."
CEO, Solgenia

Other NetSupport Manager customers include:



IT assets account for the largest proportion of the overall IT spend, therefore ensuring they are properly managed and maintained becomes one of the highest priority corporate goals for any organization where TCO (Total Cost of Ownership) is high on the agenda.

NetSupport DNA provides a modular solution offering Hardware and Software Inventory, Software License Management, PC and Network Alerting, User and Change Management, Application and Internet Metering, Software Distribution and a Web based Helpdesk solution.

Network Computing said "...businesses looking for an easily deployed desktop management solution should place NetSupport DNA high on their list. It is far easier to use than many other enterprise-level products and yet provides a range of useful and in some cases unique features and delivers them at a very affordable price."

We are so confident you will love NetSupport DNA, you can download a fully functioning 50 user trial copy for use for a month on your network. To find out more please visit www.netsupportdna.com and see why our product is taking the desktop management world by storm.


"NetSupport Manager works great. I have multiple clinic sites with varying needs, the remote management feature works great. I also on occasion need to send out updates/patches to clients. The package distribution and creation tools make the job much simpler. I also like NetSupport DNA for keeping track of all of my hardware and maintenance/warranty contracts. We just recently setup the DNA Helpdesk module and it is working out great as well. It will be nice to start keeping accurate track of how long specific support tasks are taking and how many of the same kind we get on a regular basis. The solutions section will be nice as well so that employees can fix an issue on their own as long as we provide proper instructions within the solutions section."
IS Manager, Women's Care Physicians & Surgeons


Other NetSupport DNA customers include:


Every organization depends in part on its IT infrastructure to remain competitive and efficient. Minimizing the amount of system downtime is essential together with ensuring an effective solution is in place to assist and support users of IT assets.

Available as a standalone application or as an integrated module of DNA, NetSupport Helpdesk is a powerful and wholly web based solution providing detailed recording and tracking of user Help Requests. NetSupport Helpdesk features advanced implementation of ITIL processes.

Flexible and robust Ticket Management.
Full User Management capabilities.
Integration with NetSupport and 3rd party solutions.
Customization to suit your individual needs.
Powerful and flexible Reporting.
Escalation and Notification.

Click here to learn more

Developed in accordance with the ITIL® Service Desk function described in OGC's ITIL® Service Support book.





What's New?

The latest enhancements in DNA Helpdesk Version 2.7 include:

  • New Style User Interface - Click here to view sample screenshots
  • Incoming E-Mail Processing - DNA Helpdesk can now integrate with a mail server enabling incoming emails to be processed based on pre-set criteria.
  • Outgoing E-Mail enhancements - Operators now have the option to trigger an outgoing email when adding comments to a ticket.
  • Active Directory Synchronization - Replacing the current AD Import option, Helpdesk can now be configured to search a list of domains to find user details and automatically update the helpdesk with changes from Active directory.
  • Solutions - Solutions now need to be 'published' before they can be viewed by Users. A new 'publish solution' permission enables you to restrict access to this feature, ensuring only valid solutions are made available for use. The text of a solution is now saved in HTML format allowing you to have rich text solution documents. File attachments can now be associated with a solution. When adding a solution to a ticket, the search facility will automatically look for solutions based on the ticket type.
  • Escalations - Multiple conditions and actions can now be applied to an escalation rule.
  • The escalation process can now take into account your Helpdesk's working hours and holidays.
  • Ticket Types - The hierarchy now supports multiple levels of Ticket Types.
  • Organizational Structure - A department can now have sub-departments added beneath it.
  • Custom Data - Enhanced custom fields and form options now available.
  • Ticket Search - Commonly used searches can now be saved to the menu.


"The Help Desk functionality has improved our tracking of daily needs and longer-term projects. It provides verification to users and to our IT department of user requests, projects, and our progress on each task. Now there is no doubt of when a request was given to IT and how we responded to it. Internet metering has helped to ensure that employees are focused on work when they should be. The software's capacity to "whitelist" or "blacklist" URLs met our criteria and is easy to configure."
Computer Operations Supervisor, Smilemakers


Other NetSupport DNA Helpdesk customers include:


Find out more and download a free 30 day trial here.





Deliver Instant - On Demand - Support or pre-sales assistance to your customers anywhere in the world utilising any Internet connection. No Software Pre-Installation and Flexible Licensing.

The latest version of NetSupport 24-7 now includes :

  • A newly designed and enhanced Operator Console.
  • Support for Remotely Rebooting (and reconnecting to) a customers PC.
  • PIN Code sessions (issue a customer a code, when entered they connect direct to you).
  • Enhanced MAC OS support for customers.
  • Additional international gateways for even faster remote control.

Try NetSupport 24-7 absolutely free for 14 days.

Click here - and you can be operational within minutes, no functional limitations and available to customise for your organisation.



Click here to find out more and see what the experts say.

 
"ICS&M are a I.T. support and maintenance company. Using NetSupport 24-7 has improved the quality of service we now provide our clients by allowing our engineers to quickly take remote control of computers with minimal fuss. This not only makes our clients happy with quick response repairs, it also saves us money as we have cut down our on-site call outs."
Phil Hambly, ICS&M Ltd



It is an enormous challenge for teachers to manage technology in the classroom - often the students are more knowledgeable than the teachers are when it comes to Internet surfing, IM and the like. NetSupport School is designed to help teachers ensure that students stay on task, and by doing so, improve lesson comprehension.

With the release of NetSupport School 10 from NetSupport, teachers can now lead a computer-based class with even tighter control over what appears on student screens, how much is sent to class printers and on what content leaves the classroom.

Building on their 13 years experience as the leading classroom instruction and monitoring solution, NetSupport has included features that reduce operational costs, improve IT support and most importantly, enhance student comprehension.

Press release: Click here "

With NSS, I have seen a difference in attitudes as well as grades."
- G. Frank Russell Career & Tech Center

You may have already invested time and money in a remote control suite that isn't meeting your expectations. So why not take a look at what NetSupport School has to offer you?

Why not watch our brief multimedia tour showing you the key features of
NetSupport School at use within a typical classroom. Show me.

Using, Monitoring and Controlling online resources and the internet within the modern ICT classroom

Effective Classroom and Library Printer management

Why not watch our brief multimedia tour showing you the key features of
NetSupport School at use within a typical classroom. Show me.

NetSupport School 9 - PC Pro product review .........RATING:

'Although NetSupport School is aimed at schools, it would be worth serious consideration by any organisation involved in training using networked computers.' Click here to read the full review.

"I have found the NetSupport School program to be a huge help in my teaching practices. Being a teacher that teaches all day and each class being full to capacity, NetSupport School allows me to give quizzes and tests and get them graded instantly. In addition, I can monitor students' progress as they complete each question in an exam.

The survey tool is great too! I find that a lot of times students are reluctant to say aloud that they are having trouble with a topic we are covering. This way, they can be discreet and let me know they need more assistance or they can let me know that I may need to re-teach or review.

I have seen a difference in attitudes as well as grades. It also allows me to look at a student's work and assist them directly. Also, it can be used and projected so that the entire class can view a student's work and assist in the editing process or view an assignment."
Instructor, G Frank Russell Career and Tech Center

Other NetSupport School customers include:




NetSupport Protect is the number one choice of IT administrators and technology co-ordinators to protect Windows® operating systems and desktops from unwanted or malicious changes.

NetSupport Protect provides a secure, reliable and productive computer environment. With its extensive list of security features and intuitive format, use NetSupport Protect to guarantee that users are getting the most beneficial use of their computing experience, while safeguarding both the configuration and content on their systems.

NEW Version 1.5 - NetSupport Protect now includes as standard integrated hard disk protection and roll back technology. In addition to the existing functionality that keeps users on task by locking down desktop configuration, the product now also effortlessly protects your operating system and associated files from accidental or malicious deletion and provides a mechanism for automatic restoration on re-boot.

Implementing an effective Desktop Security policy

Click here to learn more.


"National Camera Exchange uses pc-based cash registers that are - need I say it - mission critical. About fifteen people per day could use each register, each of whom (if past history is any indicator) loves to "adjust" every pc they touch to fit their own idea of the perfect machine. With NetSupport Protect installed, we have had absolutely no problems with our cash registers. None."
Systems Administrator, National Camera Exchange

Other NetSupport Protect customers include:



Jenni Hilton, Marketing & PR Manager, NetSupport, Inc.

I have been a member of the NSI team since September 2001. I handle marketing communications and public relations efforts for the US market. My primary goal is to build brand awareness for NetSupport among IT professionals in all industries. I also manage projects to generate leads for the sales and channel teams through online, print and direct marketing campaigns and trade shows.

I work very closely with the sales, technical support and channel teams on a daily basis. This is done to sustain a solid resource foundation to ensure that our corporate messaging is on target and to keep an open line of communication with our customers, partners and prospects.

Contact Jenni at our US Headquarters on:
t: 1-888-665-0808 ext. 317,
e: j.hilton@netsupport-inc.com.



My Support - Automated notifications and updates for your licensed products.

Sign up to the NetSupport "My Support" service today. If you have a licensed copy of any of our products, once registered you will receive product updates and technical documents direct to your Inbox. When a new version of each product is released you will also automatically have access to your updated license key on release day, and will be able to download your new product setup files without using our normal registration process. Register today.

Telephone Technical Support is available 9am - 5pm (EST), on 1-877-715-HELP
Also, why not contact Technical Support via our live Chat service.




Here are the latest NetSupport mentions in the press.

Cover Your Assets - Tech&Learning - Click here

NSS 10 Expands Collaboration Features - THE Journal - Click here

Teachers Wary of High-Tech Distractions - Index Journal - Click here

Taking the 'A' Out of Asynchronous - Campus Technology - Click here

New Products for IT Pros - TechNet - Click here

Product Roundup - Security - Christian School Products - Click here

Centralized Control - Campus Technology - Click here

Featured Event

NetSupport Inc at NECC 2008

NetSupport representatives were on hand at the NECC in San Antonio to show educators how they could leverage NetSupport's desktop management solutions to better manage, support and maintain computers on their networks.

Always a barometer for what's up and coming in the world of IT teaching resources, the highlight for visitors to NetSupport's booth was a chance to catch a glimpse of NetSupport School version 10 ahead of its worldwide launch, scheduled for July 7.

NetSupport's Director of Sales & Marketing, Marcus Kingsley, was particularly delighted with the reaction among existing customers to the new offerings, "It's always great to come to a prestigious show such as NECC armed with new and exciting features to introduce to our customers and the positive feedback certainly confirmed to me that our development team have once again delivered a range of unique additions that the teaching fraternity are going to love."

"The new 'Student Journal' feature, which creates a digital record of all activity and content provided by the Teacher and Student during a class proved a real winner. Outside of the classroom, we have also been listening to the needs of Network Managers and Technicians. A dedicated 'Tech Console' is now provided delivering a range of tools specifically designed for ICT Technicians and Network Managers for both effectively managing their IT infrastructure and critically, providing real-time assistance and support to Teachers who use NetSupport School in their classrooms."

Rounding off NetSupport's portfolio of education products on show, visitors also saw the latest updates to NetSupport Protect and, making its debut at NECC, NetSupport Notify.

Read more

Upcoming Events

e-Learning Expo Korea
Convention Hall, COEX, Seoul
09 September 2008 to 11 September 2008

TES London Education Show 2008
National Hall, London Olympia. Stand C70.
10 October 2008 to 11 October 2008

Systems
Messe München
21 October 2008 to 24 October 2008

EDUCAUSE 2008
Orlando, FL
28 October 2008 to 30 October 2008


Tel: 770-205-4456

Toll Free: 1-888-665-0808
e-mail: sales@netsupport-inc.com


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