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Without
a doubt, the vast majority of IT workers would gladly welcome a feature-rich
and easy to use remote control solution, but their Accounting Department
or CFO may have reservations. According to independent research from Gartner,
the estimated cost to manually support 2,500 desktops over a three-year
period at best would be greater than $650,000, at worst $5.5 million.
This is based on the number, complexity and types of calls and the time
needed to address each call. It does not include costs of dispatching
technicians, user downtime, and the salaries of support personnel. Judging
from these numbers alone, it should be obvious that there is a significant
ROI in deploying remote control software that plays a key role in ensuring
that an organization’s critical IT infrastructure has high availability
and granular manageability.
With
NetSupport Manager, Network administrators are able to obtain a real-time
view of the hardware and software installed on target workstations at
the click of a button. A hardware report is an excellent planning tool
when it comes to determining if particular machines are able to run updated
operating systems and applications, while a software report is invaluable
in tracking software licenses. If an organization has over-purchased licenses,
they can drop some support and renewal contracts. If they have under-purchased,
they can purchase additional licenses and obtain peace of mind that they
are safe from any type of software audit and accompanying possible legal
actions
Recognizing
that one of the most important credentials for a Remote Support tool is
its ‘security considerations’, NetSupport Manager includes
everything from simple password protection through to integration with
NT Security, Active Directory and 256 bit AES encryption. Record and Replay
remote sessions for audit purposes. You can even profile individual Control
users and Client workstations to provide different security levels and
capabilities.
For
those organizations with non-standard security considerations, NetSupport
Manager offers Smartcard support - any Smartcard login performed on the
Control PC is re-directed and applied on the Client PC.
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By implementing an effective remote support tool, organizations
can expect to see:
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- Reduced
costs for supporting client desktops
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Reduced costs of server administration
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- Increased
productivity gains by providing more reliable systems, faster
and more secure technical support with less downtime
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Increased productivity gains from telecommuters and remote
workers
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Complete your Network Management toolkit with...
NetSupport
DNA - A Fresh Approach to IT Asset Management
IT assets account for the largest proportion of the overall
IT spending, therefore, ensuring they are properly managed and maintained
becomes one of the highest priority corporate goals for any organization
where TCO (Total Cost of Ownership) is high on the agenda.
NetSupport DNA is a modular solution that delivers Hardware and Software
Inventory and License Management. It features detailed and fully customisable
Alerting, Application and Internet Metering / Usage Control and Software
Distribution. NetSupport DNA now also provides an integrated communication
gateway allowing secure interaction with your assets, anywhere, over
the internet without the need for a VPN or changes to your existing
network or firewall configuration.
With
an innovative Energy Monitoring tool helping to highlight areas of potential
energy wastage across an organization’s computers, full AD integration
and an optional web-based Helpdesk & Incident Management component,
there has never been a better time to see how NetSupport DNA can save
you money and time.
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