NetSupport has today released a new version of NetSupport ServiceDesk.
Now featuring a brand new user interface to make it clearer for users to navigate and view information, NetSupport ServiceDesk is now easier to use than ever. It also provides a detailed “error capture” overview that gives Technical Support operators more information about problems to enable them to be resolved more efficiently.
Also included in the new version are enhancements to features such as password security, email templates, database auditing and much more.
ServiceDesk’s fully customisable and intuitive browser-based interface supports both desktop and mobile platforms, robust workflow processes and supplies a wealth of management reports as well as provides a customer-friendly self-service portal – all tools to help technicians to deliver support as effectively as possible.