With five different sites in three different countries, Niftylift Ltd needed a secure remote control/desktop management solution to manage its technology.
Having members of the IT team constantly going to different sites or countries to assist users was not practical, so the company wanted to find a way to streamline the management and support of its technology – as well as minimise downtime should staff PCs encounter problems.
After reading PC PRO’s review of NetSupport Manager, the company decided to trial it. After a highly successful trial period, the solution was purchased and installed to help the company meet its IT challenges. Not only does NetSupport Manager help with desktop management, but it also means the Niftylift team can maintain the PCs across its various sites with fully secure remote control and take advantage of additional features such as real-time system monitoring, file distribution, hardware and software inventories – and much more.
Since installation, the members of the IT team found the product fits its needs perfectly – and its Senior Desktop Support Analyst tells us that they, “can’t fault the software”.