NetSupport has launched multiple language packs for the safeguarding keyword and phrase database within its IT asset management solution for schools, NetSupport DNA. This will enable staff in schools with a diverse ethnic mix of students to be able to monitor community languages other than English for safeguarding purposes.

With the number of bilingual and multi-lingual students doubling from 1997 to 2013, there is now a reported 1 million students learning English as an additional language (EAL) in UK schools, according to  Schools are faced with the challenge of not just safeguarding students who speak only English, but also EAL students, whose language differences make it near impossible for staff to monitor and react to as part of their safeguarding and Prevent Duty obligations.

Included with NetSupport DNA’s Safeguarding module, the new language packs will feature in the product’s comprehensive keyword monitoring tool – and will be updated with new languages on a regular basis. The tool uses advanced neurolinguistics technology to provide nominated school staff with an insight into what students have typed, the pages and content they have searched for and the text they have copied into clipboard. It monitors both web and desktop applications, and gives schools the option to exclude certain applications from monitoring. It draws on an extensive database of keywords and phrases covering the spectrum of safeguarding topics, to provide real value to schools.

Now teachers and safeguarding leads will be able to extend their safeguarding provision to a wider group of students, as the packs allow them to see and monitor phonetic representations of what students are typing in languages other than English; alerting them to activity by any student who is potentially open to physical or emotional harm – and allows them to take the appropriate action. A word cloud is also created for each category, highlighting trending terms within a school and providing further details on the entry.