According to IHS’ 2015 study, IT downtime – from network and application slowdown to complete outage – cost North American businesses $700 billion in a year. This included lost employee productivity (78%), lost revenue (17%), and actual costs to fix the downtime issues (5%).

Popular techniques for mitigating downtime include implementing network monitoring and building more redundancy into systems, says Network Computing.

Providing such preventative tools is NetSupport’s ITAM solution, NetSupport DNA. Its proactive alerts notify technicians when any number of changes occurs across the network. Alerts include when a key service stops (e.g. AntiVirus service or IIS on a server), print spooler alerts, security alerts (e.g. failed login attempts) and much more. Businesses can now monitor and maintain a reliable environment by stopping smaller issues from developing into larger problems.

Additionally, its detailed hardware inventory of each device helps operators identify which PCs are upgradable in the future, which ones need to be scheduled for replacement – and even which ones are being under-utilised and could be more effectively deployed elsewhere.

When issues do occur, NetSupport ServiceDesk delivers the processes needed to help businesses effortlessly track, organise, manage and answer the toughest support challenges, whilst NetSupport Manager offers a feature-rich and secure solution for remote support.