Warwick District Council’s Applications Support Manager explains what the organisation was looking for in a helpdesk solution: “We urgently needed to find an easy-to-use, low-cost Helpdesk system which would enable us to automate processes. Our existing Helpdesk was really too big a product for our requirements, had been heavily customised (which made for a difficult upgrade path) and its annual support and maintenance was very expensive. Using NetSupport ServiceDesk, we find it easy to configure and we don’t need to rely on any special development skills to do so.”

Read the full case study at: http://www.netsupportsoftware.com/resources/casetsudies/newpage/Warwick%20District%20Council.pdf