According to Gartner analyst Jarod Greene,”…over 50% of the perceived value of an IT organization comes from the help desk” – so is your company investing in the right solution?
Service desks are vital to creating reliable and effective IT environments. In addition to supporting employees’ daily IT issues, they can also highlight areas where IT issues are recurring. This enables businesses to identify and fix the root cause and reduce the rate of repeated problems – which in turn helps to facilitate a productive working environment which, in turn, contributes to a company’s bottom line.
Solutions such as NetSupport ServiceDesk provide fully customisable and intuitive browser-based interface support for both desktop and mobile platforms; robust workflow processes; and supply a wealth of management reports, as well as providing a customer-friendly self-service portal – all tools to help technicians to deliver support effectively.