NetSupport Service Desk was selected by HMP Lowdham Grange to meet the challenge of improving the Service Desk team’s response time – challenge completed!
Chosen for its ease of use and range of features, IT Manager David Hermon explains, “Not only is it easy to use and helps provide a quick one-stop solution to reported problems, it also increases productivity and saves time. Overall good product and easy to use!”.
Supporting the essential ITIL processes of Incident, Problem, Change and Service Level Management, NetSupport Service Desk delivers the processes needed to help you effortlessly track, organise, manage and answer the toughest IT support challenges. With a fully customisable and intuitive browser-based interface that supports both desktop and mobile platforms, robust workflow processes, a wealth of management reports and a customer-friendly self-service portal, NetSupport ServiceDesk is guaranteed to take the strain out of service delivery.