USA-based RC Fine Foods was founded in 1972 with the vision of creating high quality specialty products delivered directly from the manufacturer to the end user. In 1995, a 48,000+ square foot USDA-inspected manufacturing and distribution facility was built in Hillsborough, NJ, which became the new headquarters of RC Fine Foods. As demand increased each year, and with products being delivered from coast to coast, RC Fine Foods needed a reliable solution to help manage technical issues and reduce down-time.
Gary Cohen, Vice President, explains: “We were looking for the ability to remotely support and control desktops, laptops and servers for technical issues and user questions. NetSupport Manager had all of the features we needed in one package and allowed us to secure the connection between the remote user and the support person. We also liked that the layout of the program was intuitive and easy to use.
“We use NetSupport Manager every day in one way or another – either to help a user with a technical issue, to walk them through a process or to answer a question on how to do something. We also remotely connect to machines, turn then on if necessary and apply patches or program updates when the user is not there as to reduce the amount of time they would spend out without their machine.
“We have been users of NetSupport Manager for over 12 years and truly like the product. It’s nice when a product actually lives up to what it is supposed to do. NSM not only does that – it goes above and beyond to give our users peace of mind that we can support them remotely like we are right there next to them.”