NetSupport is pleased to announce the latest update to award-winning IT Asset Management solution, NetSupport DNA: version 4.5 – Corporate and Education Editions.

With features designed to save schools and enterprises time and money whilst increasing productivity, ensuring reliability and adding security to their IT systems, the new release includes a whole host of new tools and added support, making it the ultimate monitoring and IT management solution on the market – and backed by multiple awards, including ‘Best of Show’ at ISTE 2017.
Having extended its support to include iOS and Chrome* as well as enhancing Mac OS X, both the Corporate and Education Editions of NetSupport DNA can now monitor and support users in a multi-platform environment. From real-time monitoring to internet metering and safeguarding tools including keyword alerting (Education Edition only), technicians can now gain a complete overview of all activity – regardless of platform – and gather data on how their technology is being used which will aid informed decision making in the future.

New user management features are also included to provide maximum flexibility and help save time. A time-based summary of all activity by a specific user, PC or department (presented in a chronological view), shows technicians what time the logon session began and ended, as well as what applications were used and when, plus internet usage – over a set time period. This time-saving feature means that technicians now don’t have to look at each area separately and can instead see all the information at a glance in one location.

Meanwhile, ‘Profiles’ can now be used to apply specific settings to different groups of devices or users (e.g. department level). This means dedicated settings (such as internet access, print metering and much more) can be applied to specific departments e.g. the Marketing team to allow them access to Facebook.
Furthermore, it’s now even easier to navigate to different views using ‘bookmarks’; boost security, with multiple log-ins being denied; check network health in real-time with performance data such as CPU and memory usage displayed in Explorer mode – and support communication with ‘locate user’ features, allowing staff members that do not have the NetSupport DNA Console installed to find and contact other users in the organisation.

Within the Education Edition, to help support school safeguarding, a keyword and phrase monitoring feature is already included that sends alerts to the appropriate safeguarding member of staff to review and follow up on. Now, when a safeguarding keyword is copied, typed or searched for across the network, NetSupport DNA enables active webcams (this feature is turned-off by default) to capture an image of the user – in addition to logging the event and providing a recording and screen shot of the incident. This helps schools to identify the person activating the keywords and enables them to react to events more quickly.
In addition to students being able to report their concerns from any school PC to a trusted member of staff, teachers can also “Add a Concern” where they are verbally told of a student’s problem. Not only does this help to stop any incidents recorded onto pieces of paper from going missing, but it helps prevent the concern being forgotten about or not being reported/recorded in the correct manner.

Find out more about the latest version of NetSupport DNA here:

*Coming soon.