IT support is no longer confined to the school’s WAN; the remote control features can now support remote schools that are not part of their main infrastructure.

Technicians using their DNA Console can connect to a device at another school they support via the secure inbuilt Gateway component. This is a useful tool for multi-academy trusts where support is needed for remote schools that are not part of the same WAN.

Everything from screen viewing, to transferring files and more are included in the remote control toolkit. Recent features also include a remote PowerShell which has been enhanced to allow a session to be run as a specific user, Command Prompt and Registry Editor to make remote device management even easier.

For those wishing to take their remote support requirements a step further, NetSupport Manager provides seamless and secure access to workstations and servers across your school, both locally when in the school and remotely when off site or mobile.