For many, lockdown has been a time of learning to do new things or things in new ways. So, just in case you didn’t know: our Tech Support team doesn’t just offer telephone or email support; it also maintains a detailed hub of information about all our products, called the NetSupport Knowledge Base.

Our technicians have been busy over the last few weeks, adding articles to help you get the most out of your NetSupport products. It has a wealth of information available at the click of your mouse, with almost 200 articles about troubleshooting, configuration, hints and tips, how-tos and more.

The latest articles to be added are for NetSupport ServiceDesk and NetSupport DNA. You can read them here:

NetSupport ServiceDesk

How to create a saved search for use in a new report

Example of how to create a new report based on a saved search

How to create email rules to automatically process collected emails into new items

How to create a workflow rule to email the new assignee when an item is reassigned

Example of how to create Service Level Agreements (SLAs)


NetSupport DNA

Using the Query Tool to check whether a program is or isn’t installed

Remote control over the NetSupport DNA Gateway and changing port numbers


To explore the other articles in our Support Knowledge base, click here.