NetSupport ServiceDesk, our browser-based helpdesk solution, can provide a heap of benefits for you and your organisation – here are just a few!
All in one
Suited to any type of organisation, regardless of size, NetSupport ServiceDesk supports the key areas of ITIL’s best practice framework: Incident, Problem, Change and Service Level management.
Customise to your needs
As every organisation is unique, NetSupport ServiceDesk allows for the customisation of many key features within the solution. From operator functionality to the creation of specific data entry fields, NetSupport ServiceDesk can be tailored to fit seamlessly into your organisation – or can be used straight from the box!
Go one step further with personalised “Home” pages based on each operator’s individual requirements – allowing them to see quickly what issues and priorities are assigned to them.
The first step to boosting productivity is to reduce the frequency of reported incidents. Educating customers to log into the self-service portal and use the search facility to look for answers before logging a support request, could save valuable time. There may be a simple resolution to the issue that the user could apply themselves and continue with their tasks, instead of immediately submitting a ticket and having to wait until an operator can review and resolve it.
If an answer can’t be found, tickets can be submitted easily through the self-service portal, and then operators can resolve them quickly with the help of automated tasks, such as ticket creation, email responses, ticket escalation and more. Freeing up the agent’s time means it can be better spent on more important work, and productivity levels for everyone involved increase.
For more information on NetSupport ServiceDesk and its benefits, click here!