To support the new normal of staff and students working from home, NetSupport DNA v4.85 now offers an Audio Chat feature for technicians. Here’s what you need to know…
With the ability to conduct a two-way chat session between any number of staff or students with full audio, school IT teams can connect to school devices and support user issues in any location, from any location. With no third-party applications, scheduled phone calls or emails necessary, Audio Chat is an in-built function that helps to both speed up the support process and keep to the relevant data protection laws. This level of remote support isn’t just useful for those working from home, school staff located at different sites can also receive tech support, regardless of where teams are based.
Additionally, the extended audio support allows one-way talk, listen or full bi-directional audio conversations, as well as seamless streaming of any audible applications from the remote PC.
If you’d like to find out more about the new features in NetSupport DNA v4.85, click here!