ISTE Standards

NetSupport’s solutions are designed with the help of educators and with best practice in mind to aid in effective technology-led teaching and learning in line with ISTE Standards.

Educator Standards

1. Learner – Educator Standard

Set professional learning goals to explore and apply pedagogical approaches made possible by technology and reflect on their effectiveness.

Pursue professional interests by creating and actively participating in local and global learning networks.

Stay current with research that supports improved student learning outcomes, including findings from the learning sciences.

NetSupport is very much involved in the education sector, working closely with thought leaders to create extra resources to foster learning. With over 32 years of developmental expertise and over 18 million users globally, NetSupport actively participates in industry events and collaborates with teachers and education experts to continue to provide innovative solutions to help schools support their technology needs and ensure quality technology-led learning for all students.

2. Leader – Educator Standard

Model for colleagues the identification, exploration, evaluation, curation and adoption of new digital resources and tools for learning.

Tried, trusted and used every day by schools across the world, NetSupport’s solutions have been recognized many times with education industry awards. Our solutions are co-produced with teachers and are specifically designed to be intuitive and accessible to promote confidence in their use.



3.Citizen – Educator Standard

Mentor students in safe, legal and ethical practices with digital tools and the protection of intellectual rights and property.

Model and promote management of personal data and digital identity and protect student data privacy.

NetSupport School and classroom.cloud allow teachers the ability to encourage positive digital interaction and digital citizenship using control and monitoring features.

classroom.cloud gives teachers tools to ensure students are using technology appropriately with real time monitoring of student devices and keyword monitoring, while web and application metering keep students safe from unsuitable content.

Using NetSupport School, teachers can also ensure students are using appropriate websites, applications and chat functions correctly. The collaborative tools such as group chat, showcasing screens, virtual whiteboard and internet co-browse, allow teachers to further demonstrate and encourage positive digital interaction in the classroom.

NetSupport DNA adds an extra layer of security to further protect students’ safety and data privacy from a central location. Using the Data Retention Policy, schools can reduce the amount of data they store and gain insight to analyze web/application metering, USB device usage, and software distribution, as well as valuable eSafety data showing any trends across the school or district.

4.Collaborator – Educator Standard

Collaborate and co-learn with students to discover and use new digital resources and diagnose and troubleshoot technology issues.

NetSupport School and classroom.cloud offer a variety of features to support collaboration between teachers and students to assist with technology issues while getting the most from their digital resources.

classroom.cloud allow teachers to assist students quickly and easily with their needs using the help request feature, ensuring all students receive assistance when needed.

NetSupport School is rich in collaborative and co-learning features, giving teachers the ability to power on/off student devices, easily distribute work by handing out and collecting files, and assist students via help requests. In addition to tools for teachers, the Tech Console allows further support for IT technicians, using features such as single view monitoring and hardware/software inventory to ensure all computers are managed and maintained.

5. Designer – Educator Standard

Explore and apply instructional design principles to create innovative digital learning environments that engage and support learning.

Designed with the help of educators, classroom.cloud provides the essential tools for supporting straightforward and consistent teaching in mixed learning environments (in-school, remote, or blended). classroom.cloud is an innovative, super easy to use, cloud-based classroom management and teaching tool that is usable across a wide range of platforms, devices, and locations. It is an intuitive tool that teachers can use without training, allowing for a smooth transition to continue learning.

6. Facilitator – Educator Standard

Manage the use of technology and student learning strategies in digital platforms, virtual environments, hands-on makerspaces or in the field.

NetSupport School and classroom.cloud allow teachers to monitor students’ screens, see what they’re typing, and who they’re collaborating with, as well as view their web and application use in real time to ensure they’re on task.

Within NetSupport School, the student toolbar helps keep students focused and helps them to stay on task. Students can access their objectives and learning outcomes throughout the lesson, allowing them to keep track of their own progress.

7. Analyst – Educator Standard

Provide alternative ways for students to demonstrate competency and reflect on their learning using technology.

Use technology to design and implement a variety of formative and summative assessments that accommodate learner needs, provide timely feedback to students and inform instruction.

Gauging feedback and understanding of students’ progress is key to learning. classroom.cloud includes a survey feature for teachers to question students and ensure they understand the content covered in the lesson.

The choice of assessment tools in NetSupport School enables teachers to assess and provide feedback (to individual students, groups or the entire class) in a range of ways throughout the lesson or year using the Q&A Mode or Test Designer – as well as check progress and compare results to ensure all are up to speed before moving on to a new topic. Teachers can also gauge student feedback with quick polls to help capture how students are feeling, their confidence in a topic, and whether they need additional support.

Education Leader Standards

1. Equity and Citizenship advocate – Education Leader

Cultivate responsible online behavior, including the safe, ethical and legal use of technology.

NetSupport DNA encourages positive use of technology through a variety of features including the Acceptable Use Policy to help establish clear policies and expectations, as well as a unique toolkit of online safety features to promote responsible behavior online and encourage positive digital citizenship.

Protecting students from inappropriate content and keeping students safe are key components of NetSupport DNA’s eSafety features. Using age-appropriate web metering, students can learn within safe parameters, shielding them from inappropriate content. A contextual intelligence-based Risk Index proactively identifies students in need by using neurolinguistic technology to flag high-risk events, helping at-risk students. Keyword monitoring informs staff of any triggered words or phrases which can help decrease instances of cyberbullying or bullying.

classroom.cloud features a word cloud of online safety topics formed by words typed by students that keeps staff informed of any concerning trends. In addition, its contextual intelligence-based Risk Index takes context into account when analyzing key words and applies a numerical score to alert staff to the severity of the event, so they can take action if appropriate.

2. Visionary Planner – Education Leader

Evaluate progress on the strategic plan, make course corrections, measure impact and scale effective approaches for using technology to transform learning.

Using the Efficiency View and reporting tools in NetSupport DNA, schools can see at a glance if their technology is being used efficiently and evaluate resources to help reduce any wastage. This feature allows schools to optimize their budget and allocate resources based on usage, ensuring they stay up to date with their technology needs.

3. Empowering Leader – Education Leader

Develop learning assessments that provide a personalized, actionable view of student progress in real time.

Assessment features in NetSupport School and classroom.cloud provide quick surveys and feedback to gauge student understanding in real-time allowing a more hands-on learning experience for the student.

Using the Test Designer in NetSupport School, students get instant feedback with the auto-marked results available as soon as an exam is complete, so they know their results immediately. The Student Journal in NetSupport School captures all items related to the subject – such as teacher and student notes, test results, lesson details and more – enabling students to review them post-class and allow time to reflect upon the content learned. Using show mode, teachers can leave a recording of the lesson on student’s devices for future review.

4. Systems Designer – Education Leader

Lead teams to collaboratively establish robust infrastructure and systems needed to implement the strategic plan.

Ensure that resources for supporting the effective use of technology for learning are sufficient and scalable to meet future demand.

Protect privacy and security by ensuring that students and staff observe effective privacy and data management policies.

NetSupport products are built to deliver efficient technology-led learning in compliance with CIPA to support a safer internet for all students. Ensuring schools and districts can meet their growing demands, NetSupport products are scalable to support a single school up to the largest district, providing seamless solutions to help future-proof schools and districts for the ever-changing tech landscape.

5. Connected Learner – Education Leader

Set goals to remain current on emerging technologies for learning, innovations in pedagogy and advancements in the learning sciences.

Participate regularly in online professional learning networks to collaboratively learn with and mentor other professionals.

NetSupport has over 32 years of developmental expertise and is constantly working on staying ahead of edtech trends to provide innovative solutions for effective technology-led instruction and learning. Partnering with industry thought leaders, NetSupport remains knowledgeable of current challenges within the education industry while also providing insight to possible solutions or resources by sharing information through blogs, podcasts, and virtual events.