Jan 12, 2021
The NetSupport team has crafted our products to be able to support staff, whether they are at home or in the office – regardless of location. For example, NetSupport Manager, our multi-platform remote control software, allows the delivery of remote support/training... 
Sep 15, 2020
NetSupport ServiceDesk, our browser-based helpdesk solution, can provide a heap of benefits for you and your organisation – here are just a few! Work smarter not harder NetSupport ServiceDesk allows staff to create rules or set ticket prioritisation and... 
Aug 20, 2020
NetSupport ServiceDesk, our browser-based helpdesk solution, can provide a heap of benefits for you and your organisation – here are just a few! All in one Suited to any type of organisation, regardless of size, NetSupport ServiceDesk supports the key areas of... 
May 11, 2020
For many, lockdown has been a time of learning to do new things or things in new ways. So, just in case you didn’t know: our Tech Support team doesn’t just offer telephone or email support; it also maintains a detailed hub of information about all our... 
Feb 12, 2020
NetSupport’s solutions are designed and updated to meet the latest industry trends, providing toolkits that contain all of the necessary features and enhancements for a business to operate both efficiently and effectively. As a result, our products are loved by... 
Oct 23, 2019
NetSupport ServiceDesk allows for the customisation of many key features within the solution so it can be tailored to fit seamlessly into your organisation. From operator functionality to the creation of specific data entry fields, NetSupport ServiceDesk can be... 
Jun 12, 2019
NetSupport ServiceDesk’s in-built automated workflow processes are at the core of the product’s ability to help IT teams manage support desk efficiency. These processes also come to the fore when tracking performance against formal SLAs that have been... 
May 23, 2019
As every organisation is unique, NetSupport ServiceDesk allows for the customisation of many key features within the solution. From operator functionality to the creation of specific data entry fields, NetSupport ServiceDesk can be tailored to fit seamlessly into your... 
Mar 20, 2019
Although Incident Management by definition is a reactive task, the inbuilt workflow processes within NetSupport ServiceDesk make it a very proactive tool, making it easy for your customers and service desk operators to log, track and manage incidents in such a way... 
Mar 11, 2019
With over 30 years’ experience and a global install base in excess of 18,000,000 systems, NetSupport’s complementary software solutions have a proven reputation in the Service Management industry.Supporting the essential ITIL processes, NetSupport ServiceDesk delivers... 