The benefits of NetSupport Servicedesk

The benefits of NetSupport Servicedesk

NetSupport ServiceDesk, our browser-based helpdesk solution, can provide a heap of benefits for you and your organisation – here are just a few!   All in one Suited to any type of organisation, regardless of size, NetSupport ServiceDesk supports the key areas of...
Getting to know the NetSupport Knowledge Base

Getting to know the NetSupport Knowledge Base

For many, lockdown has been a time of learning to do new things or things in new ways. So, just in case you didn’t know: our Tech Support team doesn’t just offer telephone or email support; it also maintains a detailed hub of information about all our...
Customise NetSupport ServiceDesk

Customise NetSupport ServiceDesk

NetSupport ServiceDesk allows for the customisation of many key features within the solution so it can be tailored to fit seamlessly into your organisation. From operator functionality to the creation of specific data entry fields, NetSupport ServiceDesk can be...
Discover Service Level Management tools in NetSupport ServiceDesk

Discover Service Level Management tools in NetSupport ServiceDesk

NetSupport ServiceDesk’s in-built automated workflow processes are at the core of the product’s ability to help IT teams manage support desk efficiency. These processes also come to the fore when tracking performance against formal SLAs that have been...
Customise your NetSupport ServiceDesk

Customise your NetSupport ServiceDesk

As every organisation is unique, NetSupport ServiceDesk allows for the customisation of many key features within the solution. From operator functionality to the creation of specific data entry fields, NetSupport ServiceDesk can be tailored to fit seamlessly into your...
NetSupport ServiceDesk supports the Incident Management process…

NetSupport ServiceDesk supports the Incident Management process…

Although Incident Management by definition is a reactive task, the inbuilt workflow processes within NetSupport ServiceDesk make it a very proactive tool, making it easy for your customers and service desk operators to log, track and manage incidents in such a way...
New version of NetSupport ServiceDesk out now!

New version of NetSupport ServiceDesk out now!

With over 30 years’ experience and a global install base in excess of 18,000,000 systems, NetSupport’s complementary software solutions have a proven reputation in the Service Management industry.Supporting the essential ITIL processes, NetSupport ServiceDesk delivers...
Visit NetSupport at Interop 2017

Visit NetSupport at Interop 2017

Interop ITX (15th-19th May, MGM Grand, Las Vegas, USA) combines a trusted conference program with a vendor-neutral business hall, allowing visitors to gain critical insight into the latest IT strategies, best practices, and solutions. With over 130 sessions offering a...
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